Legal

Legal Information

Disclaimer, Privacy Policy, Credit Representative details, and Feedback & Complaints process.

Disclaimers

No Financial or Professional Advice

The information provided on this website is for general informational purposes only. Your full financial situation and requirements need to be considered prior to any offer and acceptance of a loan product. The content on this website is of a general nature and is not intended as financial, legal, or tax advice. It does not take into account your personal needs and requirements. Lender policy and conditions, fees and charges will apply. You should always seek independent professional advice from your accountant, lawyer, or financial advisor tailored to your specific circumstances before making any financial decisions.

Accuracy of Information

While we strive to keep the information on this website up to date and correct, Hardie Finance Group makes no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the information contained on this website. Finance products and interest rates in the agricultural sector change frequently. Any reliance you place on such information is strictly at your own risk.

Third-Party Links

Through this website, you may be able to link to other websites not under the control of Hardie Finance Group. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not imply a recommendation or endorse the views expressed within them.

Limitation of Liability

In no event will Hardie Finance Group be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, arising from use of this website.

Privacy Policy

At Hardie Finance Group Pty Ltd A.C.N. 691 132 751, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance. Personal information may include sensitive information and any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal and their representatives. We may also use your information to send you requested product information and to manage your ongoing relationship with us. We may occasionally notify you about promotions, new services and special offers we think will be of interest to you. If you would rather not receive this information, please contact us.

What if you don't provide some information to us?

If you don't provide us with full information, we can't properly advise or assist you with your credit needs.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We hold information in secure cloud-based storage and within the Mercury Nexus platform provided by Connective. We employ rigorous digital security measures including multi-factor authentication (MFA) and password protection.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others. We may need to provide your information to our credit licensee for administration and supervision activities, or to contractors who supply services to us. We may also provide your information to others if required to do so by law.

Disclosures to overseas recipients: Some recipients to whom we disclose your personal information may be based overseas, including countries such as the Philippines, India, and Nepal.

We may use your contact details to send you direct marketing communications relevant to the services we provide. You can unsubscribe at any time by notifying us.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to identify the information, we will disclose the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate. Please write to: adrian@hardiefinancegroup.com.au. We do not charge for access or correction requests.

Your consent

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided for the purposes described above. For more information on your privacy rights please visit www.oaic.gov.au.

Questions or concerns

Contact Adrian Hardie
Phone: 0494 578 218
Email: adrian@hardiefinancegroup.com.au

Credit Representative Details

Hardie Finance Group Pty Ltd ACN 691 132 751 as trustee for Hardie Finance Group Trust ABN 96 909 480 450.

Credit Representative 575775 is authorised under Australian Credit Licence 389328 held by Connective Broker Services Pty Ltd.

MFAA Member #856566 | AFCA Member #119660

Your full financial needs and requirements need to be assessed prior to any offer or acceptance of a loan product.

Regulation

Hardie Finance Group is regulated by the Australian Securities and Investments Commission (ASIC) under the National Consumer Credit Protection Act 2009.

Verify our licence

You can verify our credit representative status on ASIC Connect: https://connectonline.asic.gov.au

Consumer information

For independent consumer information about credit and finance, visit ASIC's MoneySmart site: https://moneysmart.gov.au

Feedback & Complaints

At Hardie Finance Group, we are committed to building transparent and lasting relationships with our clients across the agricultural sector.

Compliments

If we have exceeded your expectations, we would love to hear from you.

Concerns & Complaints

If you feel you have not received the highest standard of care, please contact us immediately. We have an internal dispute resolution process to address issues quickly and fairly.

To lodge a complaint, please provide as much detail as possible:

If your complaint is not resolved to your satisfaction, you may contact the Australian Financial Complaints Authority (AFCA):

Response timeframes

  • Acknowledgement of complaint: within 1 business day
  • Resolution target: within 30 days
  • If more time is needed, we will keep you informed of progress